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Frequently Asked Questions

   1) Does service only the Real Estate Industry?
   No. We are happy to accept orders from all types of business. We have special expertise in serving the real  
   estate industry based on management's dual careers, beginning in 1969 in the Promotional Items industry and
   over twenty-five years operating a Residential Real Estate Brokerage.

   2) Where will I find instructions on how to place an order with
"How To Place An Order" instructions are conveniently located at the bottom of every page in the website.  Our office hours are 9:AM to 5:PM, EST,  Monday through Friday. Our Toll  
    Free phone number is 888-878-8897. Please don't hesitate to contact us if you have questions. If you like, 
    email us at with your questions or ask us to call you back at a specific time. 
    (Don't forget to give us your time zone.)  P.S. When contacting us with a question about a product item, 
    please include the item number and description.

   3) How do I send my photo or logo to be printed?
Instructions to submit photos & logos can be found by clicking on  the "Art & Printing" link in the link bar at the
   top of the home page. Samples of National logs available are also displayed here. If
   your log is not displayed, send a crisp copy with your order. We will do our best to use it.

   4) Will I receive a proof of what my requested imprint will look like before imprinting my order?
Yes. Logos and photos are combined in the art composition process prior to imprinting. Depending on
   complexity, this may take one to four days. Proof will be sent by email for your approval. Because  
   ImageBuilderAds products are custom, all sales are final and non-refundable. Please re-check your order
   carefully before submitting. For questions and support please email

   5) What if I have special imprint instructions?
There is a comment box which can be used for special instructions on the order page. Make the request there.

  6) How long will it take before I receive my custom imprinted order?
Production of an imprinted order often takes three to five days. Longer production times may be indicated in  
   the Detail and Options information sections of each item to be ordered. Production can not begin until your
   approved proof is received by We ship your order UPS or FedEx ground. A safe
   estimate on time elapsed from the date your order until receipt by you is one to three weeks.

) Does pay shipping on anything that I order?
No and Yes! We pay shipping on those "Feature Items" listed on our home page and items listed in the
   "Specials" section. We will pay your shipping charges on most of the other 375,000 items available through
   "All Catalogs", the "For Real Estate" catalog, the "Golfer's Paradise" catalog, the "Awards-Gifts" catalog,
   "Famous Bic" catalog and the "Gourmet Gifts" catalog. We reserve the right to co-op the shipping costs of
   items that are exceedingly heavy, usually 50/50. These Catalogs can be found by clicking the Products
   Catalog" link in the link bar at the top of the home page. 

   8) Some items ordered automatically compute & include shipping in the order. Will I get that back?
   Yes. We will rebate the shipping cost  charged when the order is shipped. 

   9) How do I pay for my order?
We accept Visa, Mastercard, Discover and American Express. Your credit card information may be entered
   when you order. You may order with confidence.  ImageBuilderAds. com has partnered with to
   offer safe and secure credit card transactions. Please click on the seal at the bottom of this 
   page for  complete information regarding
  10) Does State Tax apply to my order?
   Georgia residents are required to pay 7% sales tax. Residents of all other states do not pay sales tax.

  11) Why should I use "Promotional Items" in my business?
"Promotional Items", are Image Builders. Super marketing tools that create a professional image that instills
   confidence in the public and builds business. They are used to promote, remind, thank, congratulate, advertise
   illustrate, picture and in general provide a means for the individual or a firm to get out their message with a
   minimum expense. Studies have shown that promotional products outlast most any type of advertising such as
   classified ads, radio and TV spots, and have the ability of staying visible to your clients and prospects for 
   years to come. Best of all, there are 1000's of unique promotional products to choose from to accommodate
   your goals. Management at with it's extensive experience in both real estate and  
   advertising has pre-selected a number of feature items that are tried and proven to be valuable to your 
   Image Building and business building efforts.   Is your question still unanswered? Email us at
   "Ingenuity, plus courage, plus work, equals Miracles"  
      Bob Richards, Pole Vaulter, Two Time Olympic Gold Medalist